Job Information -

Position Overview

We are seeking a detail-oriented Maintenance Administrative Assistant to support the Maintenance department with administrative functions including billing, quotes, scheduling, and handling miscellaneous calls. This role is essential in assisting management and ensuring smooth operational processes within the department.

Key Responsibilities

• Assist management in assembling quotes by coordinating with Engineering and Paint departments for necessary input.

• Support preparation of bid proposals for contracts of all sizes and aid in project gate reviews as needed.

• Develop and maintain the Maintenance department’s schedule and manpower plan.

• Answer and direct phone calls for the Maintenance department.

• Help management develop standard processes and quote sheets for the department.

• Coordinate with Purchasing and Logistics to facilitate the movement of aircraft parts to Maintenance.

• Assist in preparation of billing documents and support hosting of customers onsite.

• May monitor shared department inbox and respond as necessary.

• Perform other duties as assigned.

Position Summary/Essential Functions:

• Has responsibility to provide technical input and guidance to product development with long-term business and organizational impact.
• Is responsible for technical scope, cost, and schedule management of assigned projects/tasks.
• Plans, schedules, and coordinates efforts in conjunction with OEM project teams and is accountable to meet team performance to project objectives.
• Serves as a technical advisor on major projects.
• Acts as the primary point-of- contact on complex technical projects of significant scope and broad product, technology investment, integration challenges, and major customer impact.
• Self-directed with minimum supervision. Has significant interaction with customers and senior technical community.

Responsibilities:

• Customer Support Engineer who will act as technical point of contact for fielded products, respond to internal / external customer technical inquiries in a timely manner.
• Supports engineering evaluations and initiate repair / overhaul maintenance procedures for FAA part 145 repair station.
• Updates and initiate technical publications such as Component Maintenance Manual (CMM), Service Bulletin (SB) and Service Letter (SL).
• Leads engineering investigations, exercise root cause investigations, collaborates with cross-functional teams and Type Certificate Holders (THC), such as Airbus and Boeing, to drive to resolution.
• Maintains frequent customer interface to present project status; determines feasibility of changing customer requirements and may propose and/or facilitates status meetings and present product improvements to air-framers as well as global operators.
• Continuously monitors performance and reliability of fielded products. Investigate emerging return trends. Utilizes comprehensive knowledge of system engineering theories, analysis techniques (FEA, etc…), principles, and industry practices and policies, specifically in engine, fuel, lubrication, and thermal management.
• Strengthens customer relationship and work to gain customer confidence in program.
• Seeks and propose business growth opportunities via suggestions for product improvements and retrofits.
• Be reachable to respond to Aircraft on Ground (AOG) urgent customer requests outside of business hours in a timely manner.
• Availability to travel for training or technical support of customers worldwide (10%).
• Ensures consistent engineering standards, processes, and documentation methods are used in project deliverables.
• Maintains professional and technical knowledge by attending educational workshops, reviewing technical publications, benchmarking best practices, and/or participating in professional associations.

Essential Functions:

• Technical Publications Management
• Manages, edits, and initiates technical publications such as Component Maintenance Manuals (CMM), Vendor Service Bulletins (VSB), and Service Letters (SL).
• Initiates communication to operators through Service Letters (SL).
• Develops and issues instructions for work required to operators via Vendor Service Bulletins (VSB).
• Engineering Investigations & Root Cause Analysis
• Leads engineering investigations on fielded products.
• Initiates root cause investigations and collaborates with cross-functional teams and external customers to drive resolution.
• Creates and maintains project plans, defines milestones, and ensures progress is tracked and communicated.
• Determines project phases and requests necessary resources.
• Prepares and presents progress updates to airframers and global operators.
• Project Engineering
• Facilitates status meetings to review and manage running action item lists (RAIL) involving design, quality, and product support teams.
• Contributes to the development of supporting documentation including procedures and technical reports.
• Reliability Monitoring
• Continuously monitors the health and reliability of fielded products.
• Professional Development
• Maintains professional and technical knowledge by attending educational workshops, reviewing technical publications, benchmarking best practices, and participating in professional associations

Key Responsibilities

Document Management

• Maintain and organize engineering documents, drawings, specifications, and technical manuals to ensure accuracy and easy accessibility.

Project Support

• Assist with project scheduling, track progress, and update stakeholders on milestones and deadlines.

Communication

• Serve as a point of contact for the engineering department, respond to inquiries, and facilitate communication between teams.

Administrative Tasks

• Handle correspondence, prepare reports and presentations, manage calendars, schedule meetings, and coordinate travel arrangements.

Record Keeping

• Maintain financial and other records, ensuring data accuracy and easy access.

Quality Assurance Support

• Assist with quality audits and inspections, ensuring compliance with established procedures.

Procurement Assistance

• Support resource allocation and procurement activities for engineering projects.

Office Management

• Order and maintain office supplies, manage equipment, and ensure smooth daily operations of the engineering office.