Job Information -

The Customer Service Representative (CSR) plays a critical role in supporting customers and senior leadership by ensuring the delivery of high-quality services during customer visits, trade shows, air shows, product demonstrations, evaluations, and special events. This role is essential to supporting the active flying fleet through aftermarket, AOG, and spares coordination, while maintaining strong customer relationships and operational excellence.

• Ensure the highest quality customer experience during:
  • Customer visits
  • Exhibit trade shows and air shows
  • Conferences, special events, and product demonstrations
  • Product evaluations and deliveries
• Provide direct support to senior management and executive leadership
• Serve as the primary liaison between customers and company executive management
• Interface with customers and coordinate agendas for:
  • Exhibit participation
  • Air shows
  • Product demonstrations and evaluations
  • Special event planning
• Manage budgets and oversee the distribution of promotional items
• Complete all logistical requirements to support marketing, program goals, and objectives
• Ensure adherence to:
  • Agreed project plans
  • Customer commitments
  • Budget and schedule requirements
  • Social event requirements
  • Company and customer ethics regulations and guidelines

Aftermarket & Quoting Responsibilities

• Act as an Aftermarket Customer Service Representative using client quoting software
• Determine production status and availability of replacement parts
• Coordinate with Manufacturing Engineers (MEs) on spare configurations
• Make make/buy decisions related to parts and services
• Administer and manage the full quoting process through customer delivery
• Support Aircraft on Ground (AOG) and spares requirements
• Liaise directly with client to support customer and operational requests
• Provide critical support to the active flying fleet

Apply knowledge of engineering and physical science principles, materials, and tools in a collaborative environment to develop, integrate, document and evaluate flight vehicle structure designs for performance, functional adequacy, cost effectiveness, manufacturability, and compliance with customer and regulatory requirements. Areas of expertise may include primary and secondary structure design, payloads design, weights, and lofting.

• Apply knowledge of engineering and physical science principles, materials, and tools in a collaborative environment to develop, integrate, document and evaluate flight vehicle structure designs for performance, functional adequacy, cost effectiveness, manufacturability, and compliance with customer and regulatory requirements.
• Areas of expertise may include primary and secondary structure design, payloads design, weights, and lofting.

• Research, design, develop, test, certify, deploy and improve cutting edge products and services.
• This role will serve as an instrumentation specialist responsible for designing and integrating with aircraft systems, mechanical or electrical, as needed to support the collection of data for FAA/MIL certification requirements.
• Additionally, the role will require maintaining NIST standards for calibration and verification of the measurements, documenting and controlling all calibrations, and supporting all hardware/software requirements both for the data acquisition systems and the IADS real-time display.

Physical/Mental/Emotional Requirements:

• Frequently walk, sit, stand, climb stairs and steps.
• Frequently repeat same hand, arm, and finger motion many times to include finger and hand dexterity.
• Rarely lifting or carrying up to 20 lbs. 

As a Process Engineer your responsibilities will include design, engineering, commissioning, new product introduction, testing, troubleshooting, continuous improvement, and technical support for industrial facility systems, process equipment, machinery, and various processes for an industry-leading Maintenance, Repair and Overhaul organization for gas turbine engines and components.

• Manage the planning, design, engineering, procurement, cost, scheduling, construction, commissioning and troubleshooting activities of multiple projects by coordinating effort with various internal departments, project teams, outside contractors and consultants.
• Manage engineering projects requiring mechanical, electrical, instrumentation, structural, and chemical considerations. Prepares technical reports for internal use and for submission to local technical authorities for approval.
• Deploy turn-key preventative maintenance plans, visual aids, operating instructions, and troubleshooting instructions for equipment where applicable.
• Provide technical support and engineering ownership for various facility systems, machinery, and process equipment to support effective MRO processes. Including facilitation of failure modes and effects analysis or root cause analysis initiatives to prevent or resolve challenges.
• Develop detailed cost benefits analysis and technical justification for project proposals
• Manages budgets and timelines to ensure delivery of projects within proposed requirements.
• Identifies and establishes improvement programs through  root cause analysis (i.e., repair instructions, proper sequencing, inspection criteria, gauges, fixtures, machines, etc.), analysis of turn times, work in process, non-conformance tags (NCTS), material review board (MRBs), process interruptions, other line stoppages, warranty failure modes, field reliability of repairs, investigation of repair related field problems, line build problems, and subcontractor's repair performance.
• Develops repairs (non-standard in conjunction with OEM, in-house engineers, and outside services as required). Refines existing repair schemes to eliminate the frequent need for in-process rejects and MRBs.
• Owns, generates, maintains, and updates process instructions; prepares production routings and detailed repair instructions based on approved data.
• Provides support and consultation services to business unit personnel and to the repair development facilities wit regard to the development and implementation of new repairs and processes or repair development projects.
• Originates, revises & interprets technical drawings.
• Responsible for observing all applicable safety requirements and reporting immediately any unsafe practices or conditions.
• Carry out special duties as assigned.