The Customer Center Operations Concierge Driver is an individual contributor who is responsible for supporting the Customers’ and Guests’ Experience during activities hosted in the Global Customer Center at the Embraer Executive Jets Head Quarters.
This position is responsible for onsite/offsite driving activities for the Customer Center Team, supporting Customer activities and events. This position will interact with Customers and Senior Leaders; It is important to have a good driving record and communication skills
JOB RESPONSIBLITIES
CUSTOMER EXPERIENCE SUPPORT:
· Transport Customer and Senior Leaders locally or within the Campus as needed; responsible driving and good records are required
o Drive Customers on campus tours with Concierge team member
o Drive Senior Leaders to on campus events
o Drive Customers and Senior Leaders to local airport, hotel, restaurant or offsite function.
· Assist Customers with departure needs;
o Load their luggage in company vehicle
o Load the vehicle with beverages; prepare snack basket according to their preference
· Participate in meetings to learn detailed information on the upcoming Customer activities in order to plan/prepare to support them
· Maintain the fleet
o get vehicles fueled, washed, detailed, schedule regular maintenance
· Run occasional urgent errands as needed
· Responsible for inbound/outbound mail as needed
- sort, deliver and occasionally help to box and ship items
· Demonstrate a complete understanding of Embraer policies and procedures that pertain to the department.
· Ability to follow company policies/procedures
· Administrative duties as needed
Education:
· Valid Driver’s License
Experience:
· Minimum of 6 years of driving experience with a valid driver’s license
· Minimum 1 year of experience working in a driver role with regular Customer-facing interactions
· Customer Service/Experience background preferred
Knowledge, Skills & Abilities:
· Impeccable driving record
· Observant and aware
· Follows rules and procedures
· Self-started able to work with minimal supervision
· Strong problem-solving skills
· Independent thinker and self-starter. Demonstrates strong sense of initiative
· Able to multitask and reprioritize. Handles pressure well
· Excellent people skills; respectful, pleasant, kind
· Excellent personal presentation; would adhere to dress code
· Demonstrate high personal integrity (does the right thing even when no one is looking)
· Inspires trust
· Strong interpersonal skills
· Bilingual skills is desirable, but not required
As an employee of Strom Aviation, you will receive benefits including holiday pay, longevity pay, access to a 401K program and insurance coverage (medical, dental, life, disability). We offer travel pay, bonuses, and other incentives for some positions as well. A referral is the best compliment we can get, and Strom Aviation offers 2 different referral programs for our employees.
Our recruiters strive to connect qualified individuals with opportunities. With hundreds of jobs across the nation, Strom offers opportunities no matter where you are.
**Please check with recruiter to see if you qualify for per diem, travel pay, or numerous bonuses. These items vary by job.