Develop strong relationships with customers in which the following can be accomplished:
• Promote and sell products and services
• Develop customer loyalty
• Ensure customer satisfaction
• Provide accurate and timely reporting on support, market indices and sales activities
• Acts as lead liaison for the customers, coordinating with internal teams and other teams to support customers as well as contract requirements (when applicable)
• Responsible to lead the team's effort to meet customer expectations through development and leadership of action plans.
• Provide follow-up to customer questions and concerns, preferably anticipate them and manage the fulfillment of customer respective and agreed commitments.
• Negotiate, manage, record and track commercial gestures and discount with the customer in accordance with company requirements
• Maintain and Report Customer Metrics (KPI's) as well as sales and account management
• Record all meaningful customer interactions and associated action items in customer resource management tool.
• Ensure that the assigned customers in the CSM territory are denoted correctly in FLY and that the data is reviewed quarterly for correctness based on customer activity, fleet changes
and personnel changes.
• Promote and sell company products and services to new, existing and potential customers utilizing the Sales Support Kit and other programs available. Track
potential sales opportunities and report monthly on progress.
• Ensure all bill backs for the customers in the assigned territory are handled quickly and efficiently.
• Responsible for developing, maintaining, and tracking a travel budget relative to the territory assigned.
Minimum five years' experience directly related to customer support preferably in aerospace products and services.
• Strong leadership and initiative.
• Culture of change and continuous improvement.
• Capacity to negotiate in a very sensitive environment with multiple decision makers.
• Strategic vision on how to impact relationship and customer satisfaction.
• Ability to develop meaningful scorecards / KPIs to ensure that performance (financial, support …) as well as customer satisfaction are well measured and driven to expectation.
• Capacity to develop action plans to meet KPIs target.
• Ability to anticipate and react to potential issues in a timely manner and develop needed action plans through the complete company community.
• Advanced Professional - Knowledge of professional practices, sources of information, and rules and regulations can be applied immediately.
• Experience in contract negotiation and contract management would be appreciated.
• Advanced – Microsoft Office: Outlook, Word, Excel, PowerPoint
Our client is a certified manufacturing facility providing maintenance, overhauls, repairs and training solutions for the Arriel, Arrius, and Makila family of engines, modules, and accessories. In addition, our client assembles, tests and sells new engines and serves as a factory authorized Certified Maintenance Center providing light and deep maintenance, as well as designated parts replacement.
As an employee of Strom Aviation, you will receive benefits including holiday pay, longevity pay, access to a 401K program and insurance coverage (medical, dental, life, disability). We offer travel pay, bonuses, and other incentives for some positions as well. A referral is the best compliment we can get, and Strom Aviation offers 2 different referral programs for our employees.
Our recruiters strive to connect qualified individuals with opportunities. With hundreds of jobs across the nation, Strom offers opportunities no matter where you are.
Talk with a Recruiter today to learn about pay rates and find out if you qualify for travel pay, reimbursements, or bonuses. These benefits vary by job!